Our help desk can be contacted in three ways - through our help desk website, by phone or via e-mail.

Help Desk via Website

Our help desk to available via our website at the following address: http://helpdesk.isams.co.uk/

It is available 24 hours a day 7 days a week. You can create requests and update existing requests at any time but you will only receive responses from our support agents during our support times which are Monday to Friday from 9.00am till 5.30pm.

* As with any software application updates and fixes are applied resulting in some down time. Before any update goes out which results in any down time we will update our Support Forum with details of when and what areas are affected.

For more information about our help desk website please read About Our Help Desk

Help Desk via Phone

Our help desk is available via telephone on 01604 654 142. The help desk is open via the telephone Monday to Friday from 9.00am till 5.30pm. A voicemail service is available outside of these times. Any voicemail message will be followed up by a support agent when the telephone help desk opens.

Telephone Number: 01604 654 142
Fax Number: 01604 654 110

When you contact us by telephone it is usual for the support agent to create a help request within our help desk software. This way the initial request can be tracked.

Help Desk via E-Mail

Our help desk is available via sending e-mails to: helpdesk@isams.co.uk

It is available 24 hours a day 7 days a week. You can create requests and update existing requests at any time but you will only receive responses during our support times which are Monday to Friday from 9.00am till 5.30pm.

For more information about the use of e-mail within our help desk please read About Help Desk Alerts

Last Updated: October 2009