The iSAMS Help Desk can be accessed via the internet through a web browser at the following address: http://helpdesk.isams.co.uk/

It also has an iPhone and low browser version so you can submit and manage your requests from remote locations or while you are on holiday.

You can submit requests by sending an e-mail to: helpdesk@isams.co.uk. The service supports full e-mail communication so you can submit replies via e-mail instead of having to log into the help desk. For more information about the use of e-mail within our help desk please read About Help Desk Alerts

* Please note that it can take up to 1 minute for an e-mail response or e-mail request to be received, processed and seen on the help desk website.

We request that you register to use the service immediately as this will link any e-mail support requests to your account. The help desk comes complete with a registration system which is available from the homepage. The address for the registration page is: http://helpdesk.isams.co.uk/registration/.

If you forget your password there is a facility to reset it, just follow the instructions on the help desk homepage.

The help desk supports school groups and we have created groups for every one of our schools. The help desk supports school group domains so if you register using your school e-mail address you will be put in your school group automatically. Being within a group allows you to view all requests created by anyone within the same group. If you are the project leader for the school group you will be able to follow other users requests, add additional comments or take over requests from other users. There is no limit to the amount of users who can register or use our help desk.

The help desk does not just manage requests it also has a discussion and information forum. We are using the forum to document and inform users about:

1. iSAMS Announcements
2. Updates and Releases
3. Known Bugs & Solutions
4. Tips & Tricks

The help desk has some very powerful and useful features.

1. RSS feeds for all aspects of the help desk allowing you to receive updates instantly
2. Full e-mail integration so you can create and reply to requests through your e-mail
3. A forum so you can view other peoples answers, advice and information
4. SMS and instant messaging alerts so you can get immediate notification of updates

Request Types

There are 3 request types grouped into 7 options:

1. Help Request
   Data Import Request
   Help, Question Or More Information
   Report Generation Request
   Other Request
2. Bug Report
3. Feature Request

Last Updated: October 2009